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Kỹ thuật viên chất lượng | Quality Technician

Position / Title/ Name

Quality Technician (Physicochemical and Microbiological)





Reporting line:

Quality area Leader/Quality Manager



Main purpose of the position



·        Responsible for chemical, microbiological and sensory sampling and testing

·        Responsible for Raw, Packaging and Auxiliary material analysis    

·        Responsible for laboratory equipment calibration and maintenance

·        Responsible for data reporting ( MES/SAP, Local & Group reports)

·        Support operations in troubleshooting at production  areas

·        Creates  standards  (SOP&OPL)

·        Support troubleshooting at production  areas

·        Support Quality audits and Management systems

Perform Quality trainings and provide constant coaching to operational teams



Job responsibilities

People Management

·        Training of  operational teams in line with departmental and individual plans (competencies and skills)



Process Management

·        Quality Control testing and release for all required packaging, auxiliary chemical, microbiological and sensory analysis for starting materials, in process and finished products.

·        Perform investigation and root-cause analysis

·        Support Customer & Consumer complain management process

·        Actively participate in Quality investigations and  risk assessments

·        Monitor, track and ensure legal compliance to the Country legislation

·        Ensure finish products meet all Carlsberg standards and specifications.

·        Ensure immediate escalation to the management team (Having Stop work authority) in case of quality issues – risk for food safety


Performance Management


·        Responsible for managing  Quality KPI s at their respective area in line with Site targets

·        Ensure Quality KPIs are implicitly understood and managed efficiently at an appropriate level (i.e.: RFT, Market Survey etc.)

·        Responsible for consistent collection and reporting of key quality metrics including all RFT (Right First Time) measures.

·        Supports investigating (as needed) quality related consumer/customer complaints.

·        Proactively participate  in Plant PMS meetings/Shift handovers

  • Supporting Carlsberg excellence development in the area of responsibility






Personal qualifications / competencies


·        Involves and inspires others and gives people responsibility

·        Detects and encourages talent and coaches towards for company targets

·        Demonstrates commitment and personal ownership, and sticks to decisions taken

·        Sets clear and stretch objectives and rigorously tracks their delivery

·        Personally ensures the team has capability to deliver

·        Takes and executes decisions with quality and speed

·        Plans affectively, sets priorities and puts ideas into practice

Seizes opportunities, embraces and drives change



Educational / minimum requirements


Education and Experience:

·        Engineering, Life Science, Other Technical Programs or Equivalent

·        Minimum 1-2 years quality or production experience, preferably in FMCG or Food industry

Language skills:

·        Fluent in local language (spoken and written)

Fluent in English (preferable)




Stakeholders & Relations

(Internal & External)

·        To establish clear expectations with key group stakeholders; provide ongoing updates of actual vs. expected performance of QA within the plant; identify obstacles and solutions to performance problems. Coordinating and aligning activities with main stakeholders:

§  B&P

§  Packaging

§  Maintenance & Utilities

§  Local Customer Supply Chain


·        3rd Party Supplier and Contractors

·        3rd Party Product Customers (e.g. Coca-Cola)

·        External Regulatory Agencies